All purchases are considered final, returns are not accepted. If there is a shipping error on our part, we'll fix it.

SHIPPING
Our standard processing time for all packages is 3-7 business days after purchase, excluding Pre-Orders. Estimated delivery serves as a reference and delays are beyond UNCULTURED's responsibility. We don't deliver to P.O. Boxes. Each order ships separately; combining orders isn't possible, even if from the same purchaser.

RETURNS & EXCHANGE
We do not facilitate exchanges or returns, all sales are final.

For issues regarding delivered orders caused by us, contact contactunculturedclothing@gmail.com within 3 days of receiving the order for assistance.

WARRANTIES
UNCULTURED explicitly disclaims all warranties, whether expressed or implied.

Privacy Policy Overview
This Privacy Policy outlines how UNCULTURED gathers, utilizes, and discloses your Personal Information when you visit or make purchases through the Site.

Information Collection
Upon your visit, we collect device data, your interaction details with the Site, and essential information to process your purchases. Additional data might be collected if you contact us for customer support. Here, "Personal Information" refers to any data that can uniquely identify an individual. Refer to the list below for specifics on the Personal Information collected and the reasons behind it.

Device Information
Examples of Personal Information collected include browser versions, IP addresses, time zones, cookie data, viewed sites/products, search terms, and site interaction details.
Collection Purpose: To accurately load the Site for you and perform analytics for Site optimization.
Data Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
Business Purpose Disclosure: Shared with our processor Shopify and possibly other vendors.
Order Information
Examples of Personal Information collected: name, billing/shipping addresses, payment details, email, and phone number.
Collection Purpose: To provide products/services, process payments, arrange shipping, issue invoices, screen orders for risks/fraud, and offer information/advertising based on your preferences.
Data Source: Collected directly from you.
Business Purpose Disclosure: Shared with Shopify and potentially other vendors like sales channels, payment gateways, shipping apps.
Customer Support Information

Personal Information Sharing
We share your Personal Information with service providers aiding our service provision and contract fulfillment. For instance:

We use Shopify to operate our online store. Learn more about Shopify's use of your Personal Information https://www.shopify.com/legal/privacy
We may share Personal Information to comply with laws, respond to legal requests, or safeguard our rights.

Behavioral Advertising
We use your Personal Information to provide targeted ads or marketing communications that might interest you.

Using Personal Information
We use your Personal Information to deliver services, including selling products, processing payments, order shipment, and updating you on new products, services, and offers.

Lawful Basis
As per the GDPR, if you're an EEA resident, we process your data under various lawful bases:

Retention
We retain your Personal Information related to orders unless you request its deletion. Refer to the 'Your rights' section for erasure details.

Automated Decision-making
If you're an EEA resident, object to solely automated decision-making affecting you.

Selling Personal Information
Our Site sells Personal Information as per the CCPA.

Your Rights

GDPR
EEA residents have rights to access, port, correct, update, or erase Personal Information. Contact us for exercising these rights.

Your Personal Information processing might involve transfers outside Europe. Learn more in Shopify’s GDPR Whitepaper

CCPA
Californian residents have rights to access, port, correct, update, or erase Personal Information. Contact us to exercise these rights.

If designating an agent for requests, contact us for details.

Cookies
Cookies enhance browsing by remembering actions/preferences. We use various cookies for different functions.

Do Not Track
We do not alter our data practices in response to “Do Not Track” signals due to inconsistent industry standards.

Changes
This Policy might be updated to reflect operational, legal, or regulatory changes. Check for updates.

Contact
For queries, complaints, or privacy information, contact us on the Contact Page.

Last updated: 5/10/24

If unsatisfied with our response, lodge a complaint with the relevant data protection authority. Contact your local authority or our supervisory authority at the Contact Page.

contactunculturedclothing@gmail.com